At Ztrade, we aim to provide you with a seamless shopping experience. If you’re not satisfied with your purchase, we offer a hassle-free return policy.

1. Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.
• Products must be in their original condition, unused, and in their original packaging with all tags and accessories.

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods, custom-made items, or digital products.
• Items marked as “final sale.”

3. Return Process

To initiate a return:

1. Contact our support team at [Insert Contact Information] with your order details.
2. Once approved, you will receive instructions for shipping the item back to us.
3. Please ensure the item is securely packaged to avoid damage during transit.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping method to ensure safe delivery.

5. Refunds

• Once the returned item is received and inspected, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method.

6. Exchanges

If you wish to exchange a product, please contact our support team to check availability.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.